These People Own Computers Now!
2003-06-18 . 6:39 p.m.

I just had the funniest call in my life.

As some of you may know I work in a call centre for a cable company, today someone phoned wanting their internet password reset.

Simple enough

or so you'd think...

I reset the password and advised them they'd need to use "lower case" letters.

The customer responded by saying "'lower case?' what's that?"

So of course I try and explain that as long as they dont have CAPS LOCK on their keyboard on they should be fine. It goes something like this -

Me "The password needs to be entered in lower case"

Customer "What's lower case?"

Me "You know how when you write things, you have big letters and little letters? It means the little ones. Look, just make sure you aren't using CAPS LOCK"

Customer "My keyboard doesn't have a CAPS LOCK button"

Me "Yes it does - between Tab and Shift"

Customer "Nah, I'm certain it doesn't"

Me "Okay then, fine. But just use little letters, okay?"

Customer "My keyboard only has big letters on it"

Me (puts customer on silent) "OH MY GOD! YOU'RE SERIOUS? HAHAHAHAHAHA!YOU BIG FUCKING IDIOT!"

Me (putting customer back on loud) "Well it looks like you are going to have to go to PC World and get another keyboard - you'll need to ask them for one with the small keys on..."

Customer "Oh right, thanks very much!"

(Customer hangs up)

Me tells everyone in earshot about it. We all cry, wail and lament together about the calibre of people with access to the internet. These same people probably have severe difficulties with the use of velcro...